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	<h1>Creating a Ticket</h1>
	
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		<p>When a call is taken, you will use the ITL application and its tools from start to end.
		  The application will already be active when you answer a call.  Watch the video below to learn 
		  how to create a ticket.</p>
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			<source src="videos/CreatingTicket.m4v" />
			<source src="videos/CreatingTicket.ogv" />
			<source src="videos/CreatingTicket.webm" />
			*Sorry, Your browser does not support this video*
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